Issue Reporting/Feature Requests
Learn how to report bugs and ask for new features to be developed.
Making the report/request:
Prepare an email with the following body:
| Field | Value |
|---|---|
| Email Address | Email of your developer account |
| Environment | DEMO, INT, or PROD |
| Product | Portal or API |
| Description of Issue | - Issue Description: Short sentence - Issue Reproduction Steps: 1. Step 1 description 2. Step 2 description - Expected Behaviour: Short sentence |
| Full HTTP Request | Example: POST /v3/coverage/invoices/898e11da-875b-4ba4-add3-88a9518fed3e/activate HTTP/1.1 Host: api-demo.single-invoice.co apikey: YOURAPIKEY cache-control: no-cache |
| Full HTTP Response | Example: 200 OK { "status": "Activated", "id": "898e11da-875b-4ba4-add3-88a9518fed3e", "coverage": { "currency": "EUR", "quotedAt": "2022-04-26T09:35:58Z", "duration": 29, "bpsperday": 0.540874087, "coverPrice": 1.86, "serviceFeeRate": 0.25, "serviceFee": 0.36, "serviceFeeVatRate": 0.2, "serviceFeeVatAmount": 0.07, "collectionFeeRate": 0, "collectionFeeAmount": 0, "collectionFeeVatRate": 0.2, "collectionFeeVatAmount": 0, "vat": 0.07, "exchangeRate": 1.1858176212498517, "convertedInvoiceAmount": 1785.82, "insuranceTaxAmount": 0, "insuranceTaxRate": 0, "validUntil": "2022-04-29T00:00:00Z", "coveredAmount": 1500 }, "sellerId": "127524161", "buyerId": "2670462", "invoice": { "amount": 1500, "currency": "GBP", "dueAt": "2022-05-24T00:00:00Z", "issuedAt": "2022-04-24T00:00:00Z", "number": "INV-001" }, "claimLimitAt": "2022-08-22T00:00:00Z" } |
Send the email:
To: [email protected]
Subject: [Your Company Name][**Bug Report** or **Feature Request**]
Attachments: Include Screenshots or documents as needed
Response to your submission
One of our API Experts will reply to your email directly.
Always remember to Cc: [email protected] if your correspondence is not To: this address. This allows the next available API Expert to respond.
Updated almost 2 years ago