Issue Reporting/Feature Requests

Learn how to report bugs and ask for new features to be developed.

Making the report/request:

Prepare an email with the following body:

Email AddressEmail of your developer account
EnvironmentDEMO, INT, or PROD
ProductPortal or API
Description of Issue- Issue Description: Short sentence
- Issue Reproduction Steps:
1. Step 1 description
2. Step 2 description
- Expected Behaviour: Short sentence
Full HTTP RequestExample:

POST /v3/coverage/invoices/898e11da-875b-4ba4-add3-88a9518fed3e/activate HTTP/1.1
cache-control: no-cache
Full HTTP ResponseExample:

200 OK
"status": "Activated",
"id": "898e11da-875b-4ba4-add3-88a9518fed3e",
"coverage": {
"currency": "EUR",
"quotedAt": "2022-04-26T09:35:58Z",
"duration": 29,
"bpsperday": 0.540874087,
"coverPrice": 1.86,
"serviceFeeRate": 0.25,
"serviceFee": 0.36,
"serviceFeeVatRate": 0.2,
"serviceFeeVatAmount": 0.07,
"collectionFeeRate": 0,
"collectionFeeAmount": 0,
"collectionFeeVatRate": 0.2,
"collectionFeeVatAmount": 0,
"vat": 0.07,
"exchangeRate": 1.1858176212498517,
"convertedInvoiceAmount": 1785.82,
"insuranceTaxAmount": 0,
"insuranceTaxRate": 0,
"validUntil": "2022-04-29T00:00:00Z",
"coveredAmount": 1500
"sellerId": "127524161",
"buyerId": "2670462",
"invoice": {
"amount": 1500,
"currency": "GBP",
"dueAt": "2022-05-24T00:00:00Z",
"issuedAt": "2022-04-24T00:00:00Z",
"number": "INV-001"
"claimLimitAt": "2022-08-22T00:00:00Z"

Send the email:

To: [email protected]
Subject: [Your Company Name][**Bug Report** or **Feature Request**]
Attachments: Include Screenshots or documents as needed

Response to your submission

One of our API Experts will reply to your email directly.

Always remember to Cc: [email protected] if your correspondence is not To: this address. This allows the next available API Expert to respond.